We aim to provide the best User experience to our Users beginning from placing an order to initiating a cancellation/refund. While transacting on FarmztoFamiliez, you can expect a hassle-free experience in returning, cancelling the Products that you have ordered/booked and can rely on us as your preferred shopping destination.
You can cancel the order any time prior to the dispatch of the Product. The order cannot be cancelled once the dispatch has been initiated. However, once the Products have been dispatched, and you wish to cancel the order, please reach out to the Customer Support and request for order cancellation. We will put our best effort to avoid attempting a delivery. However, in case the delivery is attempted, you may reject the delivery.
The request for cancellation of the order can be made by cancelling the order from ‘My Orders’ section, or by calling our customer care number, or any other method, as may be intimated by FarmztoFamiliez to you from time to time.
On the receipt of order cancellation request, your order will be cancelled with immediate effect, and the refund process for prepaid orders will be initiated within 24 hours of confirmation of cancellation.
Return and refund policy
Products in FarmztoFamiliez are non-returnable due to consumable nature of the Products. However, in an unlikely event of you having concerns with the quality, freshness, physical condition of the Product or if the Product delivered is different from what was ordered basis the Product description displayed on FarmztoFamiliez, you may return the Product on door-step delivery or you may contact FarmztoFamiliez customer care for resolution within 24 hours of the delivery of the Product for the above mentioned reasons. Raising a request for resolution beyond 24 hours of order delivery will result in your request being rejected.
For order cancellation, you will receive your refund in your Wallet. We do not make any cash refunds.
However, if the refund in your wallet does not happen after cancelling the order, you may contact us, and we will gladly help you.
You can reach our customer support team to address any of your queries or complaints related to product and services by any of the given methods.